For most families, the fear of being found out is heavier than the crisis itself.
Reaching out can feel more exposing than the thing you are reaching out about. Who will know. What gets written down. Whether it follows your family, or your name, afterwards.
So rather than telling you I am discreet, here is exactly how privacy is handled — the channels, the records, the consent, and the limits.
The protocol.
01 / Channels, records, consent
How we communicate
Correspondence runs through Proton Mail, which operates under Swiss privacy law, or on WhatsApp with end-to-end encryption. Nothing sensitive goes through unencrypted mail, shared inboxes, or social platforms. If you would rather not leave a trail on a family device, we agree a channel that suits you before we begin.
What is written down
Records are deliberately minimal — enough to hold continuity between the people involved, and no more. Where the treating team already holds clinical documents, I do not duplicate them. There is no shared drive, no CRM full of family detail, and no assistant with access.
Who is told what
Information moves only with your explicit agreement, only to the specialists directly involved, and only the part each of them needs. Briefings are scoped in advance and you see what is going to be said before it is said. Nobody is copied in for convenience.
Nothing is ever published
I have never published a client story, a testimonial, or an anonymised case study — and I never will. Your family does not appear in my marketing, on my LinkedIn, in a talk, or in a journal essay. When I write, I write about my own experience, not yours.
Requests from other people
Concerned relatives, employers, schools, and advisers do sometimes make contact. However well intentioned, I do not confirm or deny that a family is working with me. If a request arrives, I come to you first and we agree together how it should be handled.
An NDA, yours or mine
Professional confidentiality applies whether or not anything is signed. If you would prefer a formal instrument, I will sign your NDA or provide one before any substantive conversation takes place.
Independence, stated plainly
I hold no financial relationship, commission arrangement, or referral fee with any clinic, programme, or clinician I put in front of you. I am paid by the family only. If a placement is not right, I have nothing to lose by saying so — which is the whole point.
When the work ends
At the close of an engagement you can ask for everything held about your family to be deleted, and it will be, within the limits of applicable law. You may also ask to see what is held at any point before that.
02 / The limits
Where confidentiality stops.
I would rather be honest with you now than surprise you later. There is one boundary. If I believe there is a serious and immediate risk to someone’s life — to an adult in the family, or to a child — I will act on it, and where there is time I will tell you before I do. That is not a loophole; it is the same duty any responsible professional carries, and it exists to protect the person you are trying to help.
Beyond that, nothing moves without you.
03 / Why it matters
I do not make claims I cannot show you.
You will not find success rates on this site, because nobody can honestly publish them. What I can tell you is checkable: no client story has ever been published, no testimonial has ever been solicited, and no family has ever appeared in my writing or in a talk. That is a standard I can hold to, so it is the one I state.
When the fear of exposure is taken off the table, something else takes its place — the ability to say the true thing out loud. That is usually where the useful work starts.
Read the formal privacy notice for the legal detail on data handling and your rights.