Private family crisis support · Mallorca & London

Your family is in crisis and you don’t know what to do.

I help you find the right people and I stay with you until the plan actually works.

Jacqueline Roberts, founder of The Advance 45:2, portrait in natural window light
Jacqueline Roberts · Founder

Is this you?

  • Something changed and you can’t name it
  • You’re coping, but it’s getting harder
  • The therapist isn’t working
  • You can’t tell if it’s serious or just stress
  • You’re terrified you’re doing this wrong
Start here. Let’s figure this out.

Prefer to talk first? Call me.+34 672 650 133

Not ready yet? Read the family handbook.

Your message comes directly to me. No forms passed around. No repeating your story.

I did this because I’ve been there.

I have sat in the chairs you are sitting in now, through serious illness and loss. Not as the professional advising it. As the family member in the room, terrified and lost.

This work came from that. From needing help and not knowing where to find it. From watching families become experts in a healthcare system just to survive it.

How this works

You tell me what’s happening

One message. No forms. No repeating your story to an intake coordinator. Just tell me what’s failed and what you need.

We figure out what you actually need

A call if you want one. Questions that matter. Clarity on what happens next.

I find the right help and I stay with you

Regulated specialists, vetted. Briefed in the right order. Coordinated until your family stabilises.

You don’t have to figure this out alone.

Start with one message. Tell me what’s happening. I’ll take it from there.

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In a life-threatening emergencycall 112 (EU), 911 (US), or 999 (UK). Samaritans (UK): 116 123.