The 45:2 Protocol.
45 minutes of listening. 2 hours to a stabilised plan. One human accountable throughout. A diagnostic-first method for families the system cannot help.
The gap is not in the people. It is in the structure.
In an acute family crisis, families are often left choosing between two halves of the support they need: someone who can hold the clinical picture, or someone who can hold the logistics. Both are essential. But neither is designed to hold both at once — and that is the moment families are left coordinating the next steps alone, on the worst day of their lives.
I am not a therapist. I am not a case worker. I am the architect who puts the whole response together.
The 45:2 Protocol was built to sit in that space — clinical discernment, operational grip, and a single line of accountability in one person, briefed and reachable.
- Principle 01
Diagnose before you dispatch
Most crisis calls jump to a referral before the real question has surfaced. The Protocol refuses that. Nothing is arranged until the actual problem, and the problem beneath it, are named out loud.
- Principle 02
One human is accountable end-to-end
No intake teams, no handovers, no rotating account managers. A single person carries the engagement from first call to stability. Continuity is not a nice-to-have. It is the method.
- Principle 03
The network is briefed before it is introduced
Specialists arrive already knowing the family's situation, history, and boundaries. The family never repeats their story to prove they deserve help.
- Principle 04
Presence, not process
The Protocol stays through the transitions the system usually abandons — discharge, relapse, reintegration, escalation — until the fit holds on its own.
If you need this now.
The Protocol is available on a per-engagement basis and to retained families.