The Retainer.
The 45:2 Protocol, held on standby. For private families who would rather have the line open before the call becomes urgent.
Crises do not send a calendar invite.
The families who suffer least in a crisis are not the ones with the biggest phonebook. They are the ones with one already-briefed person to call.
The Retainer keeps that line open. Your situation is already known, the network is already introduced, and the first hour of a difficult day is not spent explaining who you are.
Single Engagement
Families in an active or imminent crisis, without a prior relationship.
- —Diagnostic call within 24 hours of first contact
- —Briefed introduction to the right specialists
- —One accountable point of contact through stability
- —Written summary and next-step plan
Family Retainer
Families who want the Protocol on standby before it is needed.
- —Priority response line — WhatsApp and email
- —Quarterly private review of family situation and network
- —Pre-briefed introductions across clinical, therapeutic, security, and family systems
- —Direct access to Jacqueline for the retained year
Fees are discussed privately after a first conversation.
NDA by default. No family or situation ever named.
Every engagement — single or retained — begins with a mutual confidentiality agreement. No family, no situation, and no outcome is ever referenced by name in any external material, in any room, at any point.
The Retainer is not marketed with client logos. It is not marketed at all. It arrives by introduction, and it is protected the same way.
To open a private line.
Retainer conversations begin with a confidential inquiry. I respond personally.